Skip to main content

ATTENTION

Due to the COVID-19 pandemic, Metro Transit will only be processing orders for NEW Go-To Cards on Tuesdays and Thursdays until further notice.

Store

Register Your Card

Tennessen Warning

These terms and conditions, along with your order, constitute your Go-To Card/Pass Agreement with the Metropolitan Council (hereinafter referred to as “Metro Transit”).

Please read carefully and keep a copy for your records. If you do not agree to these terms and conditions, you must contact Metro Transit within 10 days of receipt of your card. Use of your card or failure to return your card to Metro Transit within 10 days will constitute acceptance of these terms and conditions. Failure to comply with this Agreement may result in termination of your account.

When you apply for and use a Go-To Card or Pass, you agree as follows:

1. Applying for a Go-To Card or Pass

Metro Transit may verify and investigate information provided on your Go-To Card order form. You agree to inform Metro Transit in writing of any change to the information set forth in your Go-To Card order form.

2. Using your Go-To Card or Pass

Go-To Cards expire in approximately 10 years. If your card is registered at the time it expires, you will be able to obtain a new card with the value on your card at the time of expiration, by contacting Metro Transit Customer Relations. There will be no replacement of value stored on unregistered cards that expire.

Card values on SuperSaver fare cards and value on Go-To Cards or passes may not be combined to pay fares. Do not insert your Go-To Card or pass into any transit fare equipment. You will be required to pay a $5 fee to replace a card that was inserted into fare equipment. Metro Transit reserves the right to inspect your Go-To Card or pass at any time for damage and abuse.

Customers must validate their transit pass/card each time they board a bus, METRO line or Northstar train; failure to do so may be understood as improper use of the pass and it may be revoked/deactivated by Metro Transit.

You cannot use coins to upgrade any pass to a higher fare. If you do not have stored value on your Go-To Card when you ride a route that has a higher fare, you must pay your whole fare in cash. See details.

3. Pass and Stored Value Replacement

Your card must be registered to receive a replacement if lost, stolen or damaged. The value on Go-To Cards and passes cannot be refunded or redeemed for cash. You must provide your name and correctly answer the security question associated with your account to replace value on a registered card. If registered, a replacement card will be issued with the value that was on the card at the time that the card was reported lost, stolen, defective or damaged, less a $5 fee (if applicable).

If your Go-To Card or pass is lost, stolen or damaged, you must notify Metro Transit immediately either by visiting a transit store or by calling Customer Relations at 612-373-3333, Monday through Friday, 7:30 a.m. to 5:30 p.m. You will not be responsible for unauthorized use of your lost or stolen Go-To Card or pass after you report your card missing.

4. Termination

Metro Transit may terminate this Agreement at any time and for any reason. If Metro Transit terminates this Agreement, Metro Transit may block use of your Go-To Card or pass or request you to surrender your card. Upon Metro Transit's termination, you shall be entitled to a refund of any value remaining on your Go-To Card after costs and fees have been paid under this Agreement.

5. Confidentiality/Go-To Card Privacy Policy

Metro Transit will not sell or disclose your personal information to any third party for independent use without your written consent, unless required or authorized to do so by law. Visit metrotransit.org/Tennessen for more details.

Information Metro Transit collects in connection with your purchase or use of a Go-To Card or pass may be used by Metro Transit for the management and promotion of its services. Metro Transit employees may access your information only for legitimate business purposes, such as processing your application for the Go-To Card or pass, and are required to protect your private information.

Metro Transit may disseminate data on user and customer transaction history and fare card use to government entities, organizations, school districts, educational institutions and employers that subsidize or provide fare cards to their clients, students or employees.

“Data on user and customer transaction history and fare card use” means:

  1. The date a fare card was used;
  2. The time a fare card was used;
  3. The mode of travel;
  4. The type of fare product used; and
  5. Information about the date, time and type of fare product purchased.

You may choose to suppress the data listed above if you submit a written request. Please visit metrotransit.org/suppress for details.

6. Disclaimer/Indemnification

METRO TRANSIT EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE TO INDEMNIFY AND HOLD METRO TRANSIT HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE, LOSS, COST, EXPENSE OR LIABILITY RELATING TO, ARISING FROM OR AS A RESULT OF YOUR USE OR MISUSE OF THE GO-TO CARD or PASS. You agree to pay any costs, including reasonable attorneys' fees, incurred by Metro Transit to enforce the terms of this Agreement.

7. Severability

The invalidity of any term or terms of this Agreement shall not affect any other term of this Agreement, which shall remain in full force and effect.

8. Modification

Metro Transit reserves the right to change these terms and conditions at any time without advance notice. If Metro Transit changes these terms and conditions, Metro Transit will post the new terms and conditions on Metro Transit's web site at least 30 days before they become effective.

9. Regulations

Use of the Go-To Card and pass is subject to all applicable tariffs, terms, conditions, rules, regulations, policies and procedures.

10. General

The trademarks, service marks, and logos (the "Trademarks") used and displayed on the Metro Transit web site are registered and unregistered Trademarks of Metro Transit or third parties. Nothing in this Agreement should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Metro Transit web site, without the written permission of the Trademark owner.

Questions about these terms and conditions, the privacy policy or card registration should be directed to Customer Relations at 612-373-3333 or metrotransit.org/contact-us.

Revised May 20, 2013