These terms and conditions, along with your order, constitute
your Go-To Card/Pass Agreement with the Metropolitan Council (hereinafter
referred to as “Metro Transit”).
Please read carefully and keep a copy for your records. If you do
not agree to these terms and conditions, you must contact Metro Transit within
10 days of receipt of your card. Use of your card or failure to return your card
to Metro Transit within 10 days will constitute acceptance of these terms and
conditions. Failure to comply with this Agreement may result in termination of
When you apply for and use a Go-To Card or Pass, you agree as
1. Applying for a Go-To Card or Pass
Metro Transit may verify and investigate information provided on your Go-To
Card order form. You agree to inform Metro Transit in writing of any change to the
information set forth in your Go-To Card order form.
2. Using your Go-To Card or Pass
Go-To Cards expire in approximately 10 years. If your card is registered at the
time it expires, you will be able to obtain a new card with the value on your
card at the time of expiration, by contacting Metro Transit Customer Relations.
There will be no replacement of value stored on unregistered cards that expire.
Card values on SuperSaver fare cards and value on Go-To Cards or
passes may not be combined to pay fares. Do not insert your Go-To Card or pass
into any transit fare equipment. You will be required to pay a $5 fee to replace
a card that was inserted into fare equipment. Metro Transit reserves the right
to inspect your Go-To Card or pass at any time for damage and abuse.
Customers must validate their transit pass/card each time they board
a bus, METRO line or Northstar train; failure to do so may be understood as
improper use of the pass and it may be revoked/deactivated by Metro Transit.
You cannot use coins to upgrade any pass to a higher fare. If you
do not have stored value on your Go-To Card when you ride a route that has a
higher fare, you must pay your whole fare in cash. See details.
3. Pass and Stored Value Replacement
Your card must be registered to receive a replacement if lost, stolen or
damaged. The value on Go-To Cards and passes cannot be refunded or redeemed for
cash. You must provide your name and correctly answer the security question
associated with your account to replace value on a registered card. If
registered, a replacement card will be issued with the value that was on the
card at the time that the card was reported lost, stolen, defective or damaged,
less a $5 fee (if applicable).
If your Go-To Card or pass is lost, stolen or damaged, you must
notify Metro Transit immediately either by visiting a transit store or by
calling Customer Relations at 612-373-3333, Monday through Friday, 7:30 a.m. to
5:30 p.m. You will not be responsible for unauthorized use of your lost or
stolen Go-To Card or pass after you report your card missing.
Metro Transit may terminate this Agreement at any time and for any reason. If
Metro Transit terminates this Agreement, Metro Transit may block use of your
Go-To Card or pass or request you to surrender your card. Upon Metro Transit's
termination, you shall be entitled to a refund of any value remaining on your
Go-To Card after costs and fees have been paid under this Agreement.
Metro Transit will not sell or disclose your personal information to any third
party for independent use without your written consent, unless required or
authorized to do so by law. Visit metrotransit.org/Tennessen for more details.
Information Metro Transit collects in connection with your purchase
or use of a Go-To Card or pass may be used by Metro Transit for the management
and promotion of its services. Metro Transit employees may access your
information only for legitimate business purposes, such as processing your
application for the Go-To Card or pass, and are required to protect your private
Metro Transit may disseminate data on user and customer transaction
history and fare card use to government entities, organizations, school
districts, educational institutions and employers that subsidize or provide fare
cards to their clients, students or employees.
“Data on user and customer transaction history and fare card use”
- The date a fare card was used;
- The time a fare card was used;
- The mode of travel;
- The type of fare product used; and
- Information about the date, time and type of fare product purchased.
You may choose to suppress the data listed above if you submit a
written request. Please visit metrotransit.org/suppress for details.
METRO TRANSIT EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, EXPRESS OR
IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTY OF
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE TO INDEMNIFY AND
HOLD METRO TRANSIT HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE, LOSS, COST,
EXPENSE OR LIABILITY RELATING TO, ARISING FROM OR AS A RESULT OF YOUR USE OR
MISUSE OF THE GO-TO CARD or PASS. You agree to pay any costs, including
reasonable attorneys' fees, incurred by Metro Transit to enforce the terms of
The invalidity of any term or terms of this Agreement shall not affect any other
term of this Agreement, which shall remain in full force and effect.
Metro Transit reserves the right to change these terms and conditions at any
time without advance notice. If Metro Transit changes these terms and
conditions, Metro Transit will post the new terms and conditions on Metro
Transit's web site at least 30 days before they become effective.
Use of the Go-To Card and pass is subject to all applicable tariffs, terms,
conditions, rules, regulations, policies and procedures.
The trademarks, service marks, and logos (the "Trademarks") used and displayed
on the Metro Transit web site are registered and unregistered Trademarks of
Metro Transit or third parties. Nothing in this Agreement should be construed as
granting, by implication, estoppel, or otherwise, any license or right to use
any Trademark displayed on the Metro Transit web site, without the written
permission of the Trademark owner.
card registration should be directed to Customer Relations at 612-373-3333 or
Revised May 20, 2013